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Usage Limits & Add-ons

Understand your plan limits and how to purchase add-ons when you need more capacity.

Understanding Plan Limits

Every rendevo subscription tier includes base limits for:

  1. AI Bookings per month (5, 50, 150, or 400 depending on tier)
  2. Locations (1, 1, 2, or 5 depending on tier)
  3. Team Members (1, 1, 5, or 10 depending on tier)

These limits reset or apply as follows:

  • AI Bookings: Reset monthly on your billing date
  • Locations: Total active locations at any time
  • Team Members: Total active team members at any time

Viewing Your Current Usage

Where to Check

  1. Go to Settings in the sidebar
  2. Click Billing tab
  3. Scroll to "Current Usage" section

Usage Cards

You'll see cards for each limited resource:

AI Booking Usage Card

Shows:

  • Used this month: X bookings processed by AI
  • Total available: Your plan allocation + any purchased add-ons
  • Progress bar: Visual representation of usage percentage

Example: "32 / 50 AI Bookings"

  • Plan: 50 (Solo tier base)
  • Add-ons: 0
  • Used: 32
  • Remaining: 18

Color coding:

  • Green: Under 80% used
  • Yellow: 80-99% used
  • Red: At or over limit

Location Usage Card

Shows:

  • Current: Number of active locations
  • Limit: Plan base + purchased add-ons
  • Add-on count: How many location add-ons you've purchased

Example: "3 / 5 Locations (Base: 5, Add-ons: 0)"

  • Business tier base: 5
  • Active locations: 3
  • Can add: 2 more

Team Member Usage Card

Shows:

  • Current: Number of active team members
  • Limit: Plan base + purchased add-ons
  • Add-on count: How many team member add-ons you've purchased

Example: "7 / 10 Team Members (Base: 10, Add-ons: 0)"

  • Business tier base: 10
  • Active members: 7
  • Can add: 3 more

When You Reach Limits

AI Booking Limit

What happens:

  • New AI booking attempts are blocked
  • Customers see message: "Bookings temporarily unavailable"
  • Manual bookings still work (you can book in Calendar)
  • Existing appointments unaffected

Warning indicators:

  • At 80% (e.g., 40/50): Yellow warning badge
  • At 100%: Red "Limit Reached" banner
  • Email notification sent when reaching 90% and 100%

Solutions:

  1. Purchase Booking Pack add-on (immediate)

    • Adds 50 AI bookings to your account
    • Available on Solo, Growth, Business tiers
    • Cost: €10 per pack
    • Takes effect immediately

  2. Wait for monthly reset (free)

    • Resets on your billing date
    • Example: Billing date is 15th → resets on 15th of next month

  3. Upgrade to higher tier (long-term)

    • Solo (50) → Growth (150) = 100 more/month
    • Growth (150) → Business (400) = 250 more/month

Manual workaround:

  • Take over AI conversations manually
  • Book appointments yourself in Calendar
  • These don't count toward AI limit

Location Limit

What happens:

  • Cannot create new locations
  • "Add Location" button shows "Upgrade Required" or "Buy Add-on"
  • Existing locations work normally

Warning indicators:

  • At limit: Orange badge on Billing page
  • Attempting to add location: Error message with upgrade prompt

Solutions:

If on Free, Solo, or Growth tier:

  1. Upgrade to next tier
    • Free (1) → Solo (1) → Growth (2) → Business (5)

If on Business tier:

  1. Purchase Location Add-on

    • €10/month per location
    • Unlimited add-ons available
    • Prorated first charge

  2. Delete unused locations

    • Archive services at old location
    • Archive team members at old location
    • Delete the location

Team Member Limit

What happens:

  • Cannot invite new team members
  • "Add Team Member" button shows "Upgrade Required" or "Buy Add-on"
  • Existing team members work normally

Warning indicators:

  • At limit: Orange badge on Billing page
  • Attempting to add member: Error message with upgrade prompt

Solutions:

If on Free or Solo tier:

  1. Upgrade to Growth (5 members) or Business (10 members)

If on Growth tier:

  1. Upgrade to Business (5 → 10 members)

If on Business tier:

  1. Purchase Team Member Add-on

    • €5/month per team member
    • Unlimited add-ons available
    • Prorated first charge

  2. Deactivate inactive team members

    • Go to Team Members page
    • Find inactive member
    • Click "Deactivate"
    • They can be reactivated later

Available Add-ons

Booking Pack (Solo, Growth, Business)

What it is:

  • One-time purchase of 50 additional AI bookings
  • Added to your account immediately
  • Never expires
  • Carries over between months

Cost: €10 per pack

When to buy:

  • Approaching or at your monthly AI booking limit
  • Seasonal spike in bookings
  • Special promotion bringing extra customers
  • Don't want to upgrade full tier yet

How many can you buy:

  • Unlimited
  • Buy multiple packs at once
  • Each pack adds 50 bookings

Example:

  • You have Solo tier: 50 base bookings/month
  • You buy 2 packs: +100 bookings
  • Total available: 150 bookings
  • Purchased bookings never expire
  • Base allocation (50) still resets monthly

Location Add-on (Business only)

What it is:

  • Additional location beyond your plan's base
  • Each add-on = 1 location
  • Full location features (address, hours, timezone, staff assignment)

Cost: €10/month per location

When to buy:

  • Have 5+ locations (Business tier base is 5)
  • Opening new branches
  • Expanding to new cities

Recurring charge:

  • Billed monthly
  • Prorated on first purchase
  • Example: Buy mid-month → only pay for remaining days

How many can you buy:

  • Unlimited
  • Scale to 10, 20, 50+ locations

Example:

  • Business tier base: 5 locations
  • You buy 3 add-ons: +3 locations
  • Total available: 8 locations
  • Monthly cost: €30 for the 3 add-ons

Team Member Add-on (Business only)

What it is:

  • Additional team member slot beyond your plan's base
  • Each add-on = 1 team member
  • Full team member features (scheduling, permissions, service assignment)

Cost: €5/month per team member

When to buy:

  • Have 10+ team members (Business tier base is 10)
  • Hiring more staff
  • Scaling team

Recurring charge:

  • Billed monthly
  • Prorated on first purchase

How many can you buy:

  • Unlimited
  • Scale to 20, 50, 100+ team members

Example:

  • Business tier base: 10 team members
  • You buy 5 add-ons: +5 members
  • Total available: 15 team members
  • Monthly cost: €25 for the 5 add-ons

Purchasing Add-ons

Buying a Booking Pack

Step-by-step:

  1. Go to Settings → Billing
  2. Find "AI Booking Usage" card
  3. Click "Buy More" button
  4. Review purchase details:
    • 50 AI bookings
    • €10 one-time charge
  5. Click "Purchase"
  6. Redirected to Stripe checkout
  7. Enter payment details (or use saved payment method)
  8. Complete purchase
  9. Redirected back to rendevo
  10. Bookings added immediately

Confirmation:

  • Email receipt from Stripe
  • Updated usage counter
  • Toast notification: "50 bookings added!"

Buying a Location Add-on

Requirements:

  • Must be on Business tier
  • Must be at or approaching location limit

Step-by-step:

  1. Go to Settings → Billing
  2. Find "Location Usage" card
  3. Click "Buy More" button
  4. Review purchase details:
    • 1 additional location
    • €10/month recurring
    • Prorated first charge
  5. Click "Purchase"
  6. Redirected to Stripe checkout
  7. Complete payment
  8. Redirected back to rendevo
  9. Can immediately create new location

Billing:

  • Prorated charge today
  • Full €10/month recurring from next billing period
  • Managed via Stripe Customer Portal

Buying a Team Member Add-on

Requirements:

  • Must be on Business tier
  • Must be at or approaching team member limit

Step-by-step:

  1. Go to Settings → Billing
  2. Find "Team Member Usage" card
  3. Click "Buy More" button
  4. Review purchase details:
    • 1 additional team member slot
    • €5/month recurring
    • Prorated first charge
  5. Click "Purchase"
  6. Redirected to Stripe checkout
  7. Complete payment
  8. Redirected back to rendevo
  9. Can immediately invite new team member

Billing:

  • Prorated charge today
  • Full €5/month recurring from next billing period
  • Managed via Stripe Customer Portal

Managing Add-on Subscriptions

Viewing Active Add-ons

Location: Settings → Billing

Each usage card shows:

  • Base allocation from your tier
  • Number of purchased add-ons
  • Total available

Example: "10 / 15 Team Members (Base: 10, Add-ons: 5)"

  • Your Business tier includes 10
  • You've purchased 5 add-ons
  • Total capacity: 15

Canceling Add-on Subscriptions

Important: Booking packs cannot be canceled (they're one-time purchases). Only recurring add-ons (locations and team members) can be canceled.

To cancel location or team member add-ons:

  1. Go to Settings → Billing
  2. Click "Manage Subscription" button
  3. Opens Stripe Customer Portal
  4. Find add-on subscription
  5. Click "Cancel"
  6. Choose when to cancel:
    • End of current period (recommended) - You keep access until your next billing date
    • Immediately - Lose access right away, may get partial refund
  7. Confirm cancellation

Effect of canceling:

  • Your limit decreases by 1 per canceled add-on
  • If you're over the new limit, you must deactivate/delete resources
  • Example: Have 12 team members, cancel 2 add-ons → new limit is 10 → must deactivate 2 members

Add-on Pricing Summary

Add-on Type Cost Billing Availability Expires?
Booking Pack €10 for 50 bookings One-time Solo, Growth, Business Never
Location Add-on €10/month each Monthly recurring Business only When canceled
Team Member Add-on €5/month each Monthly recurring Business only When canceled

Best Practices

Monitoring Usage

Weekly check:

  1. Go to Settings → Billing
  2. Check AI Booking usage percentage
  3. Plan ahead if approaching 80%

Email notifications:

  • Enable in Settings → Notifications
  • Get alerts at 90% and 100% of AI booking limit

When to Buy Booking Packs

Buy proactively:

  • Approaching 80% of monthly limit
  • Planning a promotion
  • Seasonal high period coming

Don't wait until 100%:

  • AI bookings will be blocked
  • Customers will see error
  • You'll miss bookings while purchasing

When to Buy Location/Team Add-ons

Add-on strategy:

  • Buy when you have confirmed need
  • Don't buy speculatively (you'll pay monthly)
  • Purchase add-on → then create location/invite member

Example good timing:

  • Signed lease for new location → buy location add-on
  • Made job offer to new staff → buy team member add-on

When to Upgrade Tier Instead

Consider full tier upgrade if:

  1. You'd buy many add-ons

    • Buying 15+ booking packs per year → Growth tier might be cheaper
    • Buying 3+ location add-ons → Compare to Business tier cost

  2. You need features from higher tier

    • Want Messenger/Instagram → Need Growth tier minimum
    • Want SMS capabilities → Need Growth tier minimum
    • Want add-on purchasing → Need higher tier

  3. You hit multiple limits

    • Need more locations AND more AI bookings → upgrade
    • Need more team AND more locations → upgrade

Calculate cost:

  • Compare monthly tier upgrade cost
  • vs. cost of multiple recurring add-ons
  • Factor in additional features you'd gain

Common Questions

Q: Do booking packs expire?
A: No. Booking packs never expire and carry over between months. Buy them anytime and use them whenever needed.

Q: If I buy a booking pack, does my monthly allocation still reset?
A: Yes. Your base monthly allocation (e.g., 50 for Solo tier) resets on your billing date. Purchased packs add to this and never expire.

Q: Can I buy location or team member add-ons on the Growth tier?
A: No. These add-ons are only available on the Business tier. If you need more locations or team members on Growth, you must upgrade to Business first.

Q: What happens if I cancel a location add-on but have locations using it?
A: You must delete or deactivate locations to get back under your new limit before the add-on cancellation takes effect.

Q: Are add-ons prorated?
A: Yes. Recurring add-ons (locations and team members) are prorated on first purchase. You only pay for the remaining days in the current billing period.

Q: Can I get a refund for a booking pack?
A: Booking packs are non-refundable once added to your account, as the bookings are available for use immediately.

Q: What's the most cost-effective way to get more AI bookings?
A:

  • Small increase (under 100 extra/month): Buy packs as needed
  • Large increase (100+ extra/month): Upgrade to next tier
  • Seasonal spikes: Buy packs for those months only

Q: Do manual bookings I create count toward my limit?
A: No. Only AI-processed bookings (via messaging or booking page AI) count toward your limit. Manual bookings you create in the Calendar don't count.

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