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Setting Up Locations

Manage multiple business locations, each with its own address, business hours, and timezone.

Plan Limits for Locations

Free Plan:

  • 1 location included

Solo Plan:

  • 1 location included

Growth Plan:

  • Up to 3 locations

Business Plan:

  • Up to 5 locations

Need more? Purchase additional location slots as add-ons.

What Is a Location?

A location represents:

  • A physical place where services are performed
  • A separate address with its own business hours
  • Different timezone if applicable
  • Distinct service offerings

Examples:

  • Salon with multiple branches
  • Trainer working at different gyms
  • Consultant with home office + city office
  • Mobile service with designated areas

Location Information

Required Fields

Location Name

  • Descriptive name for the location
  • Example: "Downtown Studio", "Westside Branch", "Main Office"
  • Shows on booking page and calendar

Address

  • Street address
  • City
  • Postal/ZIP code
  • Country

Optional Fields

Phone

  • Location-specific phone number
  • Displayed to customers
  • Use if different from business phone

Timezone

  • Timezone for this location
  • Important for multi-location businesses across timezones
  • Defaults to your business timezone
  • Affects appointment scheduling and display

Notes

  • Internal notes about location
  • Parking info, access codes, special instructions
  • Not visible to customers

Creating Your First Location

Initial Setup

When you first sign up:

  • One default location is created automatically
  • Uses your business address from setup
  • Named "Main Location" or your business name

Adding Additional Locations

  1. Go to Locations page:

    • Sidebar → Locations

  2. Click "+ Add Location":

    • Button in top right
    • Opens location form

  3. Enter location details:

    • Name (required)
    • Full address (required)
    • Phone (optional)
    • Timezone (select if different from default)
    • Notes (optional)

  4. Configure business hours:

    • Set when this location is open
    • Can differ from other locations
    • See business hours section below

  5. Click "Create Location"

Business Hours Per Location

Each location has independent business hours.

Why Separate Hours?

Common scenarios:

  • Downtown location: Mon-Fri 9 AM - 7 PM
  • Suburban location: Tue-Sat 10 AM - 6 PM
  • Mobile services: Mon, Wed, Fri only
  • Home office: By appointment only

Setting Business Hours

  1. Edit location
  2. Go to "Business Hours" section
  3. For each day:
    • Toggle "Open" if working that day
    • Set opening time
    • Set closing time
  4. Save

Time format: 12-hour with AM/PM (e.g., 9:00 AM - 6:00 PM)

Copy Hours from Another Location

Quick setup for similar schedules:

  1. When editing location
  2. Click "Copy hours from..."
  3. Select location to copy from
  4. Hours populated automatically
  5. Adjust as needed
  6. Save

Timezone Handling

Critical for multi-location businesses across different timezones.

How Timezones Work

Each location has its own timezone:

  • Set when creating/editing location
  • Defaults to your business timezone
  • Can be different for each location

Appointment times shown in location timezone:

  • Customer books: Sees location's time
  • You view calendar: Sees location's time
  • Confirmation emails: Show location's time

Example:

  • Location A (New York): Customer books 2:00 PM EST
  • Location B (Los Angeles): Different customer books 2:00 PM PST
  • Both show as "2:00 PM" in their respective locations

Selecting Timezone

When editing location:

  1. Find "Timezone" field
  2. Click dropdown
  3. Search or scroll to find correct timezone
  4. Select
  5. Save

Common timezones:

  • America/New_York (EST/EDT)
  • America/Los_Angeles (PST/PDT)
  • Europe/London (GMT/BST)
  • Europe/Athens (EET/EEST)
  • Asia/Tokyo (JST)

Assigning Services to Locations

Services must be assigned to locations where they're offered.

Why Assign Services?

Controls what customers can book:

  • Location A: Offers Services 1, 2, 3
  • Location B: Offers Services 2, 3, 4
  • Customer selecting Location A only sees Services 1, 2, 3

How to Assign

Method 1: From Services page

  1. Edit service
  2. Scroll to "Locations"
  3. Check boxes for locations offering this service
  4. Save

Method 2: From Locations page

  1. Edit location
  2. View "Services" section
  3. See which services are assigned
  4. Click "Manage Services" to edit

Both methods update the same data

Assigning Team Members to Locations

Team members work at specific locations.

How Assignment Works

Single location:

  • All team members automatically assigned
  • No configuration needed

Multiple locations:

  • Assign each team member to their location(s)
  • Team member can work at multiple locations
  • Affects availability and scheduling

How to Assign

Method 1: From Team page

  1. Edit team member
  2. Scroll to "Locations"
  3. Check boxes for locations where they work
  4. Save

Method 2: From Locations page

  1. Edit location
  2. View "Team Members" section
  3. See who's assigned
  4. Click "Manage Team" to edit

Location Display on Booking Page

Customers select location before choosing service.

Booking Flow

Multiple locations:

  1. Customer visits booking page
  2. Sees location selector first
  3. Selects preferred location
  4. Then sees services available at that location
  5. Booking is location-specific

Single location:

  • Location selector hidden
  • Customer proceeds directly to services
  • Location assigned automatically

What Customers See

For each location:

  • Location name
  • Address
  • Phone (if provided)
  • "Select This Location" button

Managing Existing Locations

Editing Locations

What you can edit:

  • Name
  • Address
  • Phone
  • Timezone
  • Business hours
  • Notes

How to edit:

  1. Locations page → Find location
  2. Click Edit icon (pencil)
  3. Make changes
  4. Save

Deactivating Locations

Use when:

  • Location temporarily closed
  • Renovations or seasonal closure
  • Want to keep data but prevent new bookings

How to deactivate:

  1. Edit location
  2. Toggle "Active" to off
  3. Save

Effects:

  • Hidden from booking page
  • Cannot create new appointments
  • Existing appointments unchanged
  • Services remain assigned (in case of reactivation)

Deleting Locations

Use when:

  • Location permanently closed
  • Want to free up location slot

How to delete:

  1. Edit location
  2. Click "Delete Location"
  3. Confirm deletion

Effects:

  • Removed from booking page
  • Past appointments remain intact but show as archived location
  • Services unassigned from this location
  • Team members unassigned from this location

⚠️ Cannot be undone

Holidays and Special Hours

Set location-specific holidays and exceptions.

Why Use Holidays?

Block specific dates:

  • Public holidays
  • Staff vacation days
  • Training days
  • Location closed for events

How to Set Holidays

  1. Edit location
  2. Go to "Holidays" section
  3. Click "Add Holiday"
  4. Enter:
    • Date
    • Name (e.g., "Christmas Day")
    • Optionally: Custom hours (if partially open)
  5. Save

What happens:

  • No time slots available on holiday dates
  • Customers cannot book
  • You can still create manual appointments if needed

Recurring Holidays

Set once, apply yearly:

  • Example: "Christmas Day - December 25"
  • Check "Recurring yearly"
  • Automatically blocks every December 25

Useful for:

  • Public holidays
  • Annual closure
  • Regular business patterns

Multi-Location Best Practices

Naming Locations

Be specific and clear:

  • ✅ "Downtown - 5th Avenue"
  • ✅ "Westside Branch"
  • ✅ "Mobile - North District"
  • ❌ "Location 1"
  • ❌ "Office"

Service Offerings

Consider location-specific services:

  • Some services only at certain locations
  • Different equipment/space requirements
  • Specialized staff at specific branches

Example:

  • Main Studio: All services
  • Satellite Location: Basic services only
  • Mobile: Limited services suitable for travel

Timezone Considerations

For businesses across timezones:

  • Set correct timezone for each location
  • Test booking flow from customer perspective
  • Verify confirmation emails show correct times
  • Train staff on timezone awareness

Communication

Make location clear:

  • Include address in confirmations
  • Send directions or parking info
  • Remind customers of location in appointment reminders
  • Reduce no-shows from location confusion

Common Questions

Q: Can I have different services at different locations?
A: Yes! Assign services to specific locations. Customers only see services available at their selected location.

Q: What if I work from multiple locations on different days?
A: Create locations for each place. Set business hours per location. Customers select location when booking.

Q: Can customers book services at multiple locations in one appointment?
A: No. Each appointment is location-specific. Multi-service bookings must be at the same location.

Q: Do locations have separate calendars?
A: No. One calendar shows all appointments across all locations. Filter by location to focus on specific branches.

Q: Can team members work at multiple locations?
A: Yes! Assign team members to multiple locations when creating/editing their profile.

Q: How do I show travel time between locations?
A: Use buffer time in availability settings, or block time manually on your calendar.

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